Knowledge Base

Knowledge belongs to app/studio configuration; consumers use only what the published app exposes.

Real entry

Consumer page: /c/[shortCode].
Short-code resolve: /api/v4/public/channels/resolve/:shortCode.
Only active channels and published apps can become consumer entries.

Permission layers

Guest: can enter public pages, with trial limits, but no full history/upload/tool/share capability.
Signed-in user: can persist conversations and use sidebar history.
Bound contact: required for higher-trust actions such as sharing.
Admin: configures app, channel, knowledge, memory, and tools.

Page focus

Knowledge belongs to app/studio configuration; consumers use only what the published app exposes.